SUPPORT // STANDING ORDERS

FREQUENTLY ASKED QUESTIONS

Everything you need to know about Drink Zero Hour from the formula to first delivery. Short answers, no marketing gloss.

01 // The Product

What's in the can.

Formula, format, and the standard we hold every batch to.

What's in Zero Hour?

200mg of natural caffeine from green tea extract, L-Theanine for smooth focus, Alpha GPC for cognitive support, L-Citrulline Malate, N-Acetyl L-Tyrosine, Sustamine, Lion's Mane, Rhodiola, electrolytes and 3g sugar. Every ingredient and dose is published on the Ingredients page.

How much caffeine is in each can?

200mg of natural caffeine from green tea extract, paired with L-Theanine for sustained focus without the harsh spike or crash.

Is Zero Hour sugar-free?

3g sugar across every flavor. Sweetened cleanly so you get the energy without the crash.

What's the can size?

16 fl oz (473 mL) the standard tactical can format. One-hand grip, fits standard cup holders and tactical pouches.

Are there artificial colors or proprietary blends?

No artificial dyes. No proprietary blends. Every active ingredient is disclosed to the milligram on the label.

02 // Pre-Order & Shipping

Getting your fuel.

When the first run drops, where it ships, and how to track it.

When does the first production run launch?

Pre-orders are open now. The first wave is reserved for Founders List members who lock in early.

Where do you ship?

United States only at launch. International shipping is on the roadmap join the Founders List to be notified when your region opens.

How much is shipping?

Flat-rate shipping is calculated at checkout based on your selection. Free shipping unlocks at the case tier (12-can pack) and above for Founders List members.

How long does delivery take?

Standard delivery is 3–7 business days within the US. You get a tracking link as soon as your order leaves the warehouse.

Can I cancel my pre-order?

Yes. You can cancel anytime before the production run ships. Email support@drinkzerohour.com with your order number and we'll handle it within 24 hours.

03 // Returns & Support

If something's off.

Damaged, lost, or just wrong here's how we make it right.

What is your return policy?

Unopened cases can be returned within 14 days of delivery for a full refund. For damaged shipments, we'll replace at no cost no return required.

My order arrived damaged. What do I do?

Snap a photo of the damage and the shipping label, then email it to support@drinkzerohour.com within 7 days of delivery. We'll replace the affected cans on the next outbound run.

How can I contact support?

Email support@drinkzerohour.com for any order or product question. We typically respond within one business day.

04 // The Brand

Who we built it for.

The mission behind Zero Hour, and why every can carries a verse.

Who is Zero Hour built for?

Military personnel, first responders, tactical athletes, and disciplined professionals who need real focus under pressure. If you measure your day in standards, not slogans, this is for you.

Are you veteran-owned?

Yes. Zero Hour is veteran-owned and operated. Built by people who know what it means to perform under pressure.

What is the QR verse feature?

Every Zero Hour can carries a QR code. Scan it for a single verse a day chosen for people who carry real weight. No preaching. Just a quiet line to carry into whatever comes next.

Do you offer a military or first-responder discount?

Yes. Active duty military, veterans, firefighters, law enforcement, and EMS get a standing 15% off, verified at checkout via ID.me. Discount stacks with Founders List launch pricing.

05 // Account & Founders List

Your account, your allocation.

Tracking orders, managing the Founders List, and updating your details.

Do I need an account to place an order?

No guest checkout works. But creating an account lets you track orders, manage your Founders List status, and pre-fill shipping for the next run.

How do I track my order?

You'll get a tracking email the moment your order ships. Logged-in users can see all order history and live tracking under their account dashboard.

How do I manage my Founders List membership?

Login and head to your account dashboard. From there you can update your allocation size, change shipping cadence, or step out no questions, no holds.

DIRECT LINE

Still have questions?

If we missed it, hit us directly. Real humans answer usually within a business day.

EMAIL SUPPORT CONTACT FORM